For managers good listening begins with9/13/2023 ![]() To avoid this sin: When employees bring complaints to their managers, focus on brainstorming potential solutions rather than commiserating. Studies show that optimistic managers inspire progress and innovation, while pessimistic leaders damage employee morale. If employees really are mistake-prone, allowing them to make those mistakes-and suffering the appropriate consequences-may be necessary. To avoid this sin: If the root of the problem is job insecurity on the part of the manager, leadership courses can be helpful. “Micromanagers” demoralize employees by questioning all of their decisions, excessively scrutinizing all of their work, and demanding detailed summaries of completed tasks. Managers will be better able to resolve problems when they arise and employees will be more likely to seek the manager’s advice. To avoid this sin: Encourage regular discussion of and participation in employees’ roles. Employees begin to feel that managers are unable or unwilling to help them with problems. But this approach leaves managers out of the loop on the day-to-day issues employees face. Some managers feel that their role is to resolve situations only when employees are no longer able to handle them. Encourage employees to drop by when they need to discuss something with you. Schedule regular team meetings and 1-on-1. To avoid this sin: Respond to employee questions and emails as soon as possible. This situation ultimately becomes a problem for the manager, who must do damage control-which makes busy managers even less available. When employees hesitate to talk to their managers, the result is a mistake-laden workplace with low engagement and high conflict. This simple strategy can increase employee engagement and reduce turnover. To avoid this sin: Regularly communicate information about professional development, mentorship, and learning opportunities. Employees may feel that you don’t understand their aspirations and will not work with them to develop a plan of action for meeting those goals. Managers sometimes focus all of their communications with employees on their current roles. Sin #2-Disregarding Professional Development. A job where someone continually struggles to overcome weaknesses might not be the right fit. To avoid this sin: Talk about strengths, and place employees in positions where they shine naturally. This move makes employees feel like they can never do right in their manager’s eyes, and it leads to job disengagement. Managers may be tempted to focus on fixing areas where employees are not meeting expectations, particularly during ratings and performance reviews, but at other times as well. lists the 7 deadly sins of manager/employee communication: 7 Deadly Sinsīefore discussing what managers should do, looking at common communication pitfalls can be helpful. Offering a top-quality online MBA course curriculum that opens the door to many career paths and opportunities, WSU’s Online MBA degree program offers a solid foundation for success. Learning the skills of effective business communication is an important part of advanced study, such as that available through Washington State University’s Online Master of Business Administration. Managers, however, are the ones who have to take responsibility for this area and make sure that the lines of communication stay as efficient as possible. And even when people are good communicators, personal differences between styles can make communication easier between some people and harder between others.Įveryone in an organization-managers and employees alike-has a responsibility to work on their communication skills. This fact is true of both managers and employees. In business, as in every area of life, some people are naturally gifted communicators and others are not. Good communication, unfortunately, is not always a simple matter. Successful interaction enables departments to run smoothly and get things done. ![]() ![]() When the communication between manager and employee is positive, everyone is on the same page about objectives, tasks, and expectations. Good communication is the foundation of any successful business. ![]()
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